Standard Rates Include:
• Unlimited kilometres
• Standard Happy Campers vehicle insurance (see below)
• Road User Charges / Diesel Tax
• AA 24-hour roadside assistance throughout NZ
• Vehicle living equipment
• Complimentary transfers (see below)
• Cleaning fees and pre-departure vehicle preparation
• Goods & Services Tax (GST) of 12.5%
• Basic cooking and living equipment supplied
• Route Planners, Camping Park Directories and other tourist information available at depots

1. Daily Hire Charges
The daily hire charges are calculated on a daily basis, not a twenty-four hour day.

2. Hours of Operation
High Season: (01 Sept – 30 April)
Monday to Sunday 8:30am – 5:00pm
Public Holidays 10:00am – 3:00pm
Low Season: (01 May – 31 Aug)
Monday to Friday 8:30am – 5:00pm
Weekends & Public Holidays 10:00am – 3:00pm

Happy Campers' Auckland and Christchurch Depots are closed on the following days: 25th of December (Christmas Day) and the 1st of January (New Years Day).

3. Drivers Requirements and Licence
All drivers must be 18 years of age or older and hold a current valid driver's licence at the commencement of the hire. An international or country of origin licence is acceptable. No
special licence is required to drive any Happy Campers camper van or motor home in New Zealand. No maximum age limit applies. A full driver's licence, held for at least one year,
shall be provided at the time of hire. If the licence is not in English format then an international driver's licence is also required.

4. Minimum Hire Periods and One-Way Hires
For all rental vehicles there is a minimum period of five (5) days. However, please note that this minimum hire period increases to ten (10) days between 1 May and 31 September. Minimum rental periods are subject to further change during peak seasons. It is possible to commence your hire in Christchurch and finish it in Auckland (or vice versa)
at no extra charge at any time of year if the rental period is a minimum of fourteen (14) days.

5. Transfers
A complimentary transfer is available to or from your accommodation inside the CBD or the airport on the day of pick up and drop off of the vehicle in Auckland and Christchurch.
The hirer must advise Happy Campers of pick up and drop off times one week prior to them occurring to be guaranteed the transfer at a certain time. Please note that complimentary transfers are only available between the hours of 10:00am and 3:00pm.

6. Deposit and payments
To secure the booking a non-refundable deposit of NZ$400 is required. This deposit may vary if the booking is through an agent of Happy Campers. The remaining balance of all
rentals is due 28 days prior to the commencement of the rental period and will be deducted from the credit card provided when securing the booking. If after this date the hirer cancels their booking, then the cancellation policy will apply.

7. Credit Cards
Our preferred payment method is by credit card or cash payments (NZ$). We accept Visa, MasterCard, and American Express. A surcharge fee of 3.5% on any American Express
transaction (including the bond) applies. Where possible, you will be charged in your credit card's country of origin currency.

8. Cancellations
Please note that your deposit is non-refundable. Cancellation fees are as follows:
• 20 - 28 days: 20% of rental is retained by Happy Campers
• 10 - 19 days: 40% of rental is retained by Happy Campers
• 1 - 9 days: 75% of rental is retained by Happy Campers
• Cancelled on the day or No Show: 100% of rental is retained by Happy Campers

If a vehicle is returned early for any reason there is no refund available. If an amendment is made to the rental dates within 28 days of collection, no refund will be made if the length of hire is decreased (that is, the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 28 days of vehicle pickup or if notification occurs during the hire. Any
amendment made to decrease the length of the hire more than 28 days prior to the rental period will incur a NZ$50 administration fee. It is important to note that Happy Campers
may at its discretion treat any amendment to decrease the booking as a cancellation.

9. Road Restrictions
Hirers are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:
• Ninety Mile Beach - Northland
• North of Colville Township - Coromandel Peninsula
• Tapu-Coroglen Road - Coromandel Peninsula
• Skippers Canyon Road - Queenstown
• Ball Hutt Road - Mt. Cook
• Any beach or unformed/ gravel road in New Zealand. The only exceptions to this are any recognised campground access roads less than 500 metres in length or
road works.
• Happy Campers reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions. Please note that if these road restrictions are breached, all insurances will become null
and void and the hirer will be liable for the full cost of any and all damages incurred.

10. Vehicle Substitution and Design
Should the vehicle booked be unavailable through unforeseen circumstances, Happy Campers reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

11. Smoking
All Happy Campers vehicles are designated Smoke Free and should anyone smoke inside one of Happy Campers' vehicles, a NZ$100 cleaning fee will apply.

12. Insurance - Standard Rates
All Happy Campers standard rates include standard Happy Campers vehicle insurance (Bronze insurance cover). When you collect your vehicle we take an impression of your
credit card for the bond. We do not deduct the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The
impression of your credit card covers your accident/ damage bond liability plus any extra costs such as refilling fuel, cleaning, emptying of the toilet at the end of hire or any traffic infringements, losses or breakages and any related surcharges. A credit card imprint must be on all rental agreements and must be the credit card of the main hirer
unless prior arrangements have been made. Where a credit card is not available, a cash bond will be held by Happy Campers for 21 days following the termination of the hire.

13. Excess Reduction Options
There are three levels of excess / bond reduction available to the hirer. The standard insurance included in our rates is called the Bronze insurance cover. You are fully insured in case of accident damage or loss of contents (excluding personal belongings). The Liability is applicable regardless of who is at fault and must be paid upon the completion of the rental period. If the hirer is not at fault and the third party admits liability, then Happy Campers will refund the amount charged to the hirer upon receipt of payment from the third party. Please be aware that once an Excess Reduction Option is selected and
confirmed with Happy Campers, the cost of the Excess Reduction Option is nonrefundable.

Bronze Insurance Cover: There is an excess of NZ$2,000 included within our standard rates.
Silver Insurance Cover: Our Silver insurance cover is an extra NZ$10 per day (to a maximum of
fifty (50) days) and this reduces your excess to NZ$750.
Gold Insurance Cover: Our Gold insurance cover is an extra NZ$17.50 per day (to a maximum of fifty (50) days) and this reduces your excess to NZ$125.
Gold insurance cover includes the following extras:
• Picnic table & chairs (one chair for each person traveling)
• Baby seat and/or child booster seat
• One windscreen, multiple windscreen chips and two tires will be covered for accidental
damage
Platinum Insurance Cover: Our Platinum insurance cover is an extra NZ$27.50 per day (to a maximum
of fifty (50) days) and this reduces your excess to NZ$0.
Platinum Insurance Cover includes the following extras:
• Free hire for all accessories including GPS
• Zero excess
• Carbon emission offsetting for all kilometres travelled
• Multiple windscreen & multiple tire replacement

The hirer is fully liable for any damage to a Happy Camper or third party property if:
1. Damage is caused where the terms of the rental contract have been breached
2. Damage is caused by negligence
3. Damage is caused to the vehicle in any way by part or total water submersion or
salt water
4. Damage is caused to the vehicle by the renter's willful conduct
5. Damage is caused to the vehicle by the use of snow chains
6. Damage is caused due to a single vehicle roll over
7. Damage or loss is caused to any personal belongings
8. Damage is caused due to use of incorrect or contaminated fuel
9. Damage is caused due to fuel being placed in the water tank
10. Damage is caused to the vehicle when using the vehicle in contravention of any legislation or regulation controlling vehicular traffic

14. On-Road Assistance – Mechanical Faults
If the vehicle has any mechanical failures these problems must be reported to Happy Campers as soon as possible in order to give Happy Campers the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless Happy Campers has been advised of the problem earlier, and has been given the opportunity to rectify the situation. Happy Campers does not accept any liability for any claims made after this point. Happy Campers is not liable for any delay in repair caused by the breakdown occurring on a weekend or a public holiday. A refund can be
requested if the breakdown has directly caused a delay in travel of 48 hours or more, if the delay is less than 48 hours in one location Happy Campers can deny the refund request at
its own discretion.

15. Maintenance and Repairs – Equipment Faults
The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include daily checks to the oil, water and batteries. The hirer shall be liable for
any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as TV, DVD, CD player,
microwave, gas heater, air conditioning unit and hot water heater do not constitute a breakdown. Happy Campers will endeavour to facilitate on-road repairs however should
the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation.

16. Refunds
Regretfully, no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires
paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, Happy Campers will process the refund back to the
original credit card charged, or a refund cheque will be posted if payment was made by direct debit or cash. All refunds will be made in NZ$ and Happy Campers does not accept any liability for currency exchange rate fluctuations. Refunds are processed once a week.

17. Traffic Infringements
All traffic infringements are the responsibility of the hirer. Happy Campers will charge your credit card using the bond imprint given to cover the cost of the fine, plus a processing fee
of NZ$50. In the circumstances of credit card failure, or no credit card is supplied then Happy Campers reserves the right to pass on details of the hirer's home contact to the New Zealand Traffic Authorities.

18. Fuel
All vehicles are supplied with a full tank of fuel at the start of the hire, and must be returned with a full tank at the end of your hire. If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost to refill, plus a fee of NZ$25.

19. Extra Fees
• If the vehicle is not returned in a clean condition, a fee of NZ$100 will apply
• If the waste tank (where applicable) is not returned empty, a fee of NZ$100 will apply

20. Change of Drop-Off Destination
If the hirer wishes to change the drop off destination after confirmation of booking, they must first obtain authorisation from Happy Campers. Subject to the change being approved, a minimum additional charge of NZ$750 will apply.

21. Rental Extension & Late Return
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from Happy Campers who will advise of the additional cost. Rental extensions are subject to fleet availability. Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged their daily rate plus an additional NZ$200 per day for each day the vehicle is not returned.

Important
Happy Campers reserves the right to amend these terms & conditions, vehicle specifications and tariffs at any time without prior notice. Happy Campers reserves the right to refuse any rental at its own discretion.